You asked "We are constantly trying to improve our products and services, how do you think your experience of using our products can be improved?". Considering that I unearthed an obsolete card from the back of my store cupboard, put it into a brand new PC and got it working very quickly with some very clear and helpfully-illustrated instructions from you and your colleagues, I don't think I could ask for more :-)
I really appreciate your responsiveness. Thanks!
Novi Systems Ltd
Many thanks for your help last week. I am now back from site having completed all my work.
I thought your support had the following attributes:
1. you were concerned that I got my problem sorted out - your understood my predicament and the frustration and concerns I had and were sympathetic
2. your explanations were extremely clear
3. you were very quick to understand my level of skill and advised me at just the right level
4. your depth of knowledge was amazing
5. you solved the problem
I have used many "help" desks over the years and I feel that I have never experienced such a fine service. Well done and many thanks again.
I hope your bosses and peers will see this email.
I have to say that you guys have been fantastic
... and it works perfectly!!
I must say thankyou very much for your continued support and i have been very impressed by the level of support and the speed at which it was dealt with.